In case you receive any defective items from us, please notify us immediately upon receipt of the relevant item. We will bear the responsibility of accepting your return according to our Return Policy.

 

Return & Refund Requirement :

1. If you receive a damaged/ defective/Choosing Wrong or Received Wrong item(s), please email us the order number & the product condition within 30 days (Day Calculate From delivery Date) .object an authorization for Apply RMA (Return Merchandise Authorization) number before returns. Unauthorized returns may be refused or disregarded. Please note that 30 days of Delivery Date after receiving item(s), we would not accept any product exchange, Thank you.

2. Please obtain the authorization number (RMA) for the return and return your item(s), with the RMA number clearly marked on the return package, to the following listed address:

Tiger111hk.
(Attn.: Customer Service Department)
Flat B, 10/F, Tontex Ind Blgd.
4Sheung Hei St., SPK,KLN
Hong Kong
(RMA: 1234-0000000)*

*Please write down the RMA number on the return package. Unauthorized returns, which may include returns not bearing the relevant RMA number, may be refused or disregarded.

3. The item(s) must be return first ,before A refund or exchange .

4. Buyer is responsible for the returns and re-send shipping cost.

 

Return method & Reason :

 

DEFECTIVE ITEMS --

If you receive a damaged or defective item, please email us the order number & the product condition within 30 days (Day Calculate From delivery Date) to obtain an authorization for returns. Unauthorized returns may be refused or disregarded.

Please note that unauthorized returns may be refused or disregarded.

If we authorize a return, we will provide you with an RMA (Return Merchandise Authorization) number and instructions for sending the damaged or defective items to us.

These damaged/defective items must be returned to us securely packaged and wrapped.

After we received the product, we will examine and test the defective item(s).

If we find the defect described in your message, we will ship you a replacement for the defective item(s) via regular Air Mail ONLY. Otherwise, the original item will be shipped back to you.

No compensation for shipping costs will be provided for other methods of shipment such as registered Air Mail, Courier services, Express Mail or Next Day Air services.

It generally takes about 4-5 weeks to process a return.

We recommend that you send your return via a reliable carrier and we are not responsible for lost returns.


Received Wrong - - -

If we authorize a return, we will provide you with an RMA (Return Merchandise Authorization) number and instructions for sending the returning items to us.

   These items must be returned to us securely packaged and wrapped.

After we received the product, we will examine and test the defective item(s).

If we find the defect described in your message, we will ship you a replacement for the defective item(s) via regular Air Mail ONLY. Otherwise, the original item will be shipped back to you.

No compensation for shipping costs will be provided for other methods of shipment such as registered Air Mail, Courier services, Express Mail or Next Day Air services.

It generally takes about 4-5 weeks to process a return.

We recommend that you send your return via a reliable carrier and we are not responsible for lost returns.

Artificial Damage - - -

Refers to the item(s) to be possible to enter the water, burns down, breaks, disassemble or installs non-original part(s); Tiger111hk not to be responsible and all not to process.

 

 

Choose Wrong & Order Wrong ---

 

If customers request to have a refund because change of their own interest, we can also arrange a product exchange with an extra cost of HKD$50 (US$ 6.45) as service fee.

 

If we authorize a return, we will provide you with an RMA (Return Merchandise Authorization) number and instructions for sending the returning items to us.

   These items must be returned to us securely packaged and wrapped.

After we received the product, we will examine and test the defective item(s).

If we find the defect described in your message, we will ship you a replacement for the defective item(s) via regular Air Mail ONLY. Otherwise, the original item will be shipped back to you.

No compensation for shipping costs will be provided for other methods of shipment such as registered Air Mail, Courier services, Express Mail or Next Day Air services.

It generally takes about 4-5 weeks to process a return.

We recommend that you send your return via a reliable carrier and we are not responsible for lost returns.