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  Top » Catalog » CDS » Information Pages » Return Policy
Return Policy

In case you receive any defective items from us, please notify us immediately upon receipt of the relevant item. We will bear the responsibility of accepting your return according to our Return Policy.

 

Return & Refund Requirement :

1. If you receive a damaged/ defective/Choosing Wrong or Received Wrong item(s), please email us the order number & the product condition within 30 days (Day Calculate From delivery Date) .object an authorization for Apply RMA (Return Merchandise Authorization) number before returns. Unauthorized returns may be refused or disregarded. Please note that 30 days of Delivery Date after receiving item(s), we would not accept any product exchange, Thank you.

2. Please obtain the authorization number (RMA) for the return and return your item(s), with the RMA number clearly marked on the return package, to the following listed address:

Tiger111hk
(Attn.: Customer Service Department)
Flat B, 10/F, Tontex Ind Blgd.
4Sheung Hei St., SPK,KLN
Hong Kong

(RMA: 1234-0000000)*

*Please write down the RMA number on the return package. Unauthorized returns, which may include returns not bearing the relevant RMA number, may be refused or disregarded.

3. The item(s) must be return first ,before A refund or exchange .

4. Buyer is responsible for the returns and re-send shipping cost.

 

Return method & Reason :

 

DEFECTIVE ITEMS --

If you receive a damaged or defective item, please email us the order number & the product condition within 30 days (Day Calculate From delivery Date) to obtain an authorization for returns. Unauthorized returns may be refused or disregarded.

Please note that unauthorized returns may be refused or disregarded.


If we authorize a return, we will provide you with an RMA (Return Merchandise Authorization) number and instructions for sending the damaged or defective items to us.

These damaged/defective items must be returned to us securely packaged and wrapped.

After we received the product, we will examine and test the defective item(s).

If we find the defect described in your message, we will ship you a replacement for the defective item(s) via regular Air Mail ONLY. Otherwise, the original item will be shipped back to you.

No compensation for shipping costs will be provided for other methods of shipment such as registered Air Mail, Courier services, Express Mail or Next Day Air services.

It generally takes about 4-5 weeks to process a return.

We recommend that you send your return via a reliable carrier and we are not responsible for lost returns.


Received Wrong - - -

If we authorize a return, we will provide you with an RMA (Return Merchandise Authorization) number and instructions for sending the returning items to us.

   These items must be returned to us securely packaged and wrapped.

After we received the product, we will examine and test the defective item(s).

If we find the defect described in your message, we will ship you a replacement for the defective item(s) via regular Air Mail ONLY. Otherwise, the original item will be shipped back to you.

No compensation for shipping costs will be provided for other methods of shipment such as registered Air Mail, Courier services, Express Mail or Next Day Air services.

It generally takes about 4-5 weeks to process a return.

We recommend that you send your return via a reliable carrier and we are not responsible for lost returns.

Artificial Damage - - -

Refers to the item(s) to be possible to enter the water, burns down, breaks, disassemble or installs non-original part(s); KKCenterhk not to be responsible and all not to process.

 

 

Choose Wrong & Order Wrong ---

 

If customers request to have a refund because change of their own interest, we can also arrange a product exchange with an extra cost of HKD$50 (US$ 6.45) as service fee.

 

If we authorize a return, we will provide you with an RMA (Return Merchandise Authorization) number and instructions for sending the returning items to us.

   These items must be returned to us securely packaged and wrapped.

After we received the product, we will examine and test the defective item(s).

If we find the defect described in your message, we will ship you a replacement for the defective item(s) via regular Air Mail ONLY. Otherwise, the original item will be shipped back to you.

No compensation for shipping costs will be provided for other methods of shipment such as registered Air Mail, Courier services, Express Mail or Next Day Air services.

It generally takes about 4-5 weeks to process a return.

We recommend that you send your return via a reliable carrier and we are not responsible for lost returns.



1. Returned items Must Be In Perfect Condition

Credit is provided in the form of store credit. No cash credit or refunds are provided. Returned items must be in perfect condition with all original packaging and manuals - Any damage will be assessed by KKcenterhk and the amount of credit will be judged based on whether the returned product was used or damaged.

2. You are Responsible for Return Shipping Charges
You will be responsible for paying the shipping charges for the returned products to KKcenterhk. 20% restocking fee (Product's price) will be applied to the returned product and you will be credited with 80% of the original value The money will be credited to you once the package has been received by KKcenterhk . An email will be issued to you once this happens to confirm that the return is successful, and to notify you of the official amount of credit. Again, if the item is in brand new unused condition, then you will only be charged the 20% restocking fee(Product's price). Additional fees will be incurred if the item is damaged, is missing manuals or parts, or appears used.

 


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